Tips for supervising volunteers

By Chris Trevorrow. August 2022.

Our recent workshop on supervision skills for those managing volunteers, shared tips on how best to manage the supervision. 

Prepare

  • What has happened since the last meeting with the volunteer?
  • Are there any current issues involving the volunteer? If you need to give critical feedback do your homework first.
  • Is there any news you wish to share with them?
  • Have you set aside enough time and space?  Don’t take calls or allow interruptions.  Decide how long the supervision should be and arrange the meeting with the volunteer letting them know how long to allow.  Be prepared to manage the time.
  • Make the setting friendly and informal? Don’t use the desk as a barrier, maybe offer a drink, check the volunteer is comfortable, and check if they have any time constraints.

For first time supervision: explain to the volunteer in advance what the meeting is for:

  • For the volunteer to:
  • give their feedback
  • highlight anything they might need to help them with their role
  • For the supervisor to:
  • give feedback on the volunteers performance in the role, recognising and building on strengths and exploring any areas for improvement
  • highlight any organisational issues that might impact on the volunteer
  • Together:
    • Agree any actions to be taken

Start with the volunteer  ASK & LISTEN

  • What has gone well since the last supervision?
  • What have been the challenges/difficulties?
  • What might you do differently to overcome these?
  • What do we need to do differently to support you?
  • Are there any ideas or questions that you would like to raise about your role or the organisation as a whole?

If you have queries on this, or anything else relating to running a voluntary group, get in touch with us on enquiries@cambridgecvs.org.uk

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